We would like to inform you that we are experiencing an influx of tickets so there are large delays on getting a response on your support ticket. We are aware of several problems so we are fixing them even though we aren't replying to your ticket.
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As of Thursday 10 New Technicians will be on board and will be helping on a 24x7 hour basis, these technicians are highly experienced with Linux and Windows and will aim to resolve problems within 1 hour after you submit the problem so no more delays.
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We do apologize for the delays and are striving to offer true 24x7 hour Support in the next days.
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We appreciate your understanding, everything will get back to normal as soon as possible.
发表于 2011-1-12 18:49:44